Groupon, the group purchase company, has been present in Singapore for quite a while. I was quite happy to see all those wonderful deals when I first 'discovered' them. I got my first golf experience, although on simulation, was brought to me by Groupon. Then my first experience in pawn fishing, was also a Groupon experience. I was pretty happy with my Groupon experience, until recently.
After my pleasant experiences with Groupon, I further purchased a deal at S$78 for a Japanese language course. I checked their class schedule, plenty of classes available for you to choose. I had the perception that maybe I could just join one of their classes. However, later I found out that they group all those Groupon students in a separate class, and they only have one class available, and it is on a week day night, which I can't attend, due to my long hours of work. The manager from the school advised me to get back to Groupon to get a refund, which I did. I first sent them an email. No reply in 7 days. I gave them a call, they said they could direct my request to their refund department. Now 5 days had passed, no news from them at all.
No upset by this first unpleasant experience, I went on to purchase a S$180 golf course for beginners. This time I also checked their schedule. Looks like easy to find a time slot for myself. I bought it, and registered myself. The school came back to say not confirm that one I choose will start. I asked them for any alternative, they then went silent. I hope this golf course will come out to be fine, if not, I think I will think thrice before I will make any further purchases from Groupon any more. I don't want to make a fun event into a dragful, time and money wasting event.
After my pleasant experiences with Groupon, I further purchased a deal at S$78 for a Japanese language course. I checked their class schedule, plenty of classes available for you to choose. I had the perception that maybe I could just join one of their classes. However, later I found out that they group all those Groupon students in a separate class, and they only have one class available, and it is on a week day night, which I can't attend, due to my long hours of work. The manager from the school advised me to get back to Groupon to get a refund, which I did. I first sent them an email. No reply in 7 days. I gave them a call, they said they could direct my request to their refund department. Now 5 days had passed, no news from them at all.
No upset by this first unpleasant experience, I went on to purchase a S$180 golf course for beginners. This time I also checked their schedule. Looks like easy to find a time slot for myself. I bought it, and registered myself. The school came back to say not confirm that one I choose will start. I asked them for any alternative, they then went silent. I hope this golf course will come out to be fine, if not, I think I will think thrice before I will make any further purchases from Groupon any more. I don't want to make a fun event into a dragful, time and money wasting event.
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